Complaints Officer (R)
Secondment opportunity to 31st December 2025
Are you interested in professional development and wanting to advance your career? We are looking for an enthusiastic individual who is interested in joining the service and supporting us with handling complaints and representations from Adult Social Care, Children’s Social Care and SEND service users, ensuring that concerns are dealt with satisfactorily at the earliest possible stage.
You will help with the timely and effective response to complaints and representations in accordance with Council policy and legislation, working with complainants (and their advocate, if appointed) and professionals across various services.
You must be able to communicate effectively and sensitively with a range of adults, young people or children, including those who may have communication impairments. You must also be able to engage constructively with other professionals and work collaboratively with them to respond to complaints and representations.
Previous experience of administering a complaints process within a social care setting, handling confidential and sensitive materials is desirable. Knowledge and understanding of Social Care and Children’s Services is also desirable.
Equal Opportunities
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.
We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
GUARANTEED INTERVIEW SCHEME
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
How to apply
Please apply online via the link provided.
Please fully complete the online expression of interest.
